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Customer Service FAQ (Frequently Asked Questions)
How do I contact a customer service representative?
Phone: (323) 709-8470
Fax:
(866) 253-1299
E-mail:
Info@letsallbehealthy.com
How do I set up an account?
Registration is free and secure. Once logged in we will automatically fill in your billing information upon check out. You will have access to your order status for recent and past orders and you will also be able to compile a wish list.
Registering with us is easy. The “sign in / register” button is available in the upper right hand corner. Click the “Sign me up” link to be taken to the Registration Form. Please fill in all information with an asterisk (*) next to it. Please be sure to take note of your password, as it will be required to log in on future visits. Once completed, verify all the information and click “Continue”. For security purposes credit card information will not be saved and will be required with each order. You are now logged in and free to browse the website.
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How do I place an order online?
Ordering with LetsAllBeHealthy.com is simple! Once you are logged in, you will be able to browse our products, add them to your cart or wish list, proceed to checkout and finalize your purchase.
Finding Items
: A convenient way to navigate through the different departments is to use the list on the left hand side of the website. This list will be available as you peruse the site and can easily take you from department to department. If you know what you are looking for, you may use the Search module located on the upper left hand side. Searches may be conducted by botanical name, product name, or by ingredient. When you find an item that interests you, clicking on the name or the picture of the item will bring you to its product detail page. Here you will find more information about the item, and you will be able to purchase it.
Adding Items to Your Shopping Cart
: If you want to order an item, click the "Add to Cart" button, located next to all items. You may also change the quantity of the item, before hitting the “Add to Cart” button on the product page. Please note that some discounts do exist and will be reflected in the shopping cart. Once you have added an item to your shopping cart you may click the “Continue shopping” button or click on any other department link. In the cart you may remove items or change their quantity, but please make sure to click the “Update” button in order to record the changes made.
Proceed to Checkout
: Take a moment to review all of the items you have placed in your Cart. If you have a promotional code for a valid discount coupon please enter that number in the "
Redeem a discount coupon" box at the bottom left of the cart. When you're ready to place an order for everything in the Shopping Cart, click the "Checkout" button. You will be taken to the first page of the order form.
Your Customer Information
: If you have a login ID or wish to register, you may do so at this time and then return to the cart. Registered and logged-in customers may add ship-to addresses to their own address book for a faster future ordering process, as well as review their wish list and order history.
Shipping options
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Our standard shipping method has automatically been selected; if you require an expedited service you may select one from the list. The cost of this service will be verified on the following page, before you enter your credit card information.
Please fill in your personal information, including full billing address, phone and email (we will not sell your personal information to anyone). If your shipping address is the same as your billing address, click the “Same as Billing Address” box. Please remember that UPS does not deliver to a P.O. Box, an
APO or FBO address. Once complete, please click the “Continue” button.
Review Your Order
: Check the accuracy of all of the information you have provided and make any necessary adjustments by using the back button. Please verify the items and the cost. If you need to change or remove an item you may go back to the shopping cart by clicking the “View Cart” link on the top of your screen and making the necessary adjustments there. If everything is correct please continue down the form.
Provide a Method of Payment
: Web orders must be paid with a credit card; we accept Visa, MasterCard, Discover, American Express and Paypal. Enter your name exactly as it appears on your card and enter the card number. You may also enter the Credit card ID 3 digits (CID), located on the back of your card (or 4 digits located on the front of your American express card), for security purposes, although this is optional. Please make sure that you have selected the correct credit card type and the expiration date.
If you have any special requests, questions, or if this order is a gift, please let us know in the special instructions section.
If you wish to pay by phone, please call our call center at 1 (323) 709-8470 and a customer service representative will be happy to take the order.
Submit Your Order
: When you are ready, click the “Buy Now” button to submit your order. This will verify your credit card and seek approval. This process may take a moment, please do not click the back button or any other links until the process is complete. Once you have placed your order, we will send you a confirmation e-mail. We will also send you an e-mail to let you know your order has been shipped. If at any time you require assistance with your order, or have any questions or concerns, please call us at 1 (323) 709-8470 or email us at Info@Letsallbehealthy.com. Thank you for your order!
Ordering online Using the Quick Order Form
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If you are ordering from our catalog, you may use the Quick Order Form for an expedited ordering process. A link to the Quick Order Form is on the left hand side above the Department List. Please click on this link to be taken to the form.
Using the item numbers found in your catalog you may enter the desired items and quantities. Once all items are listed, click the “Add to cart” button. This will take you to the Shopping cart. Please verify the items and amounts and follow the above directions for checking out.
How do I redeem a coupon?
If you have a promotional code for a valid discount coupon please enter that number in the "Redeem a discount coupon" box at the bottom left of your shopping cart. When you're ready to place an order for everything in the Shopping Cart, click the "Checkout" button. You will be taken to the first page of the order form.
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How can I order by phone or by fax:
We are open Monday through Friday 10:00 am to 5:00 pm (Pacific Time). We are open every weekday except for some major holidays. Please call us at (323) 709-8470 or e-mail us at Info@Letsallbehealthy.com. Our Customer service staff will be happy to assist you with your order.
You may also fax us your order at 1 (866) 253-1299. To fax an order, please click on the link in the left hand shoulder of the main page. You will be able to download a PDF form that you can fax to us. Please remember to sign the form at the bottom in order to confirm your purchase.
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How can I make a purchase using a wholesale account?
Wholesale accounts are made available to Health Care Practitioners who intend to use our products in their practice and/or resell them to their clients. We also offer Wholesale accounts to Health Spas, Retail Stores and Manufactures that are Herbal and/or Ayurvedic in nature. If you wish to apply for a Wholesale Account, please contact us at 1 (323) 709-8470 or e-mail us at Info@Letsallbehealthy.com. You will need to provide us with a copy of your business license and/or resale certificate.
All Wholesale orders are subject to a $100.00 minimum and shipping charges always apply.
Volume discounts do exist, please ask our customer service representative to learn more. All orders must be pre-paid with a Credit Card. Net 30 terms may be applied for after an ordering history has been established.
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What is your guarantee?
LetsAllBeHealthy.com guarantees your complete satisfaction. We gladly accept returns within 15 days of purchase for a replacement, refund or credit. Should you need to make a return, please telephone our customer service department at 1 (323) 709-8470 or e-mail us at Info@Letsallbehealthy.com. We will be happy to help.
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How do you ship?
Standard Shipping
: Our standard shipping methods include Priority Mail through the U.S. Postal Service, and UPS Ground Service. The expected time for delivery for most packages within the continental
United States is between 3 to 10 business days.
Expedited Shipping
: We also offer 2-day expedited UPS service. Requests for an expedited service is handled the same business day provided the order is received before noon (Pacific time, or 3:00pm EST). Orders received after noon will be processed the next business day. The rates on these expedited services are based on the destination and weight of the order and standard shipping rates do not apply. The cost for these services will be verified on the second page of the check out form, before the credit card number is entered or charged. UPS packages can be tracked; please call our office 1 (323) 709-8470 and any member of our Customer Service center will be happy to track your UPS package.
International Shipping
: We can ship internationally to most countries. We ship all international packages by the United States Postal Service or by UPS. Shipping charges shown on the website are available within the continental
United States only. Please contact our Customer service department. Within one business day, you will be emailed a confirmation of the actual shipping charge. You will not be charged until you have confirmed.
For
Alaska, Hawaii & Puerto Rico customers please call us at 1 (323) 709-8470 or e-mail us at Info@Letsallbeheathy.com
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